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Disability Advocates Say ADA Requirements Should Apply Online, Domino’s Wants Supreme Court To Weigh In
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Aug 8, 2019
Listen 16:41
Disability Advocates Say ADA Requirements Should Apply Online, Domino’s Wants Supreme Court To Weigh In
If a blind customer can’t place an order through a Domino’s website or app, does that put the pizza chain in violation of the American with Disabilities Act?
MIAMI, FL - APRIL 14: A sign in front of a  Domino's Pizza April 14, 2004 in Miami, Florida. Domino's Pizza is looking to raise $300 million in the stock market by listing on the New York Stock exchange. The Michigan-based firm already has a London stock market listing for its UK subsidiary. According to media reports, the funds raised may be used to pay off debts. The 44-year-old firm now has 7,400 outlets in more than 50 countries. The firm is reporting that pizza sales are up 5.8% in 2003.  (Photo by Joe Raedle/Getty Images)
A sign in front of a Domino's Pizza April 14, 2004 in Miami, Florida.
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Joe Raedle/Getty Images
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If a blind customer can’t place an order through a Domino’s website or app, does that put the pizza chain in violation of the American with Disabilities Act?

If a blind customer can’t place an order through a Domino’s website or app, does that put the pizza chain in violation of the American with Disabilities Act?

The Ninth Circuit says yes. But courts across the country have been split over the issue of online accessibility for the disabled for years, with thousands of similar lawsuits against businesses.

When the ADA was signed into law back in 1990, the internet wasn’t exactly considered a “place of public accommodation.” And although a visually impaired customer can still order a pizza by calling and receiving special assistance over the phone, the Ninth Circuit ruled that Domino’s in particular has to offer internet accommodations because it also has physical stores. Domino’s now wants the Supreme Court to step in.

Backers of the pizza chain, including the U.S. Chamber of Commerce, say that ADA accessibility guidelines for the internet is a gray area fueling lawsuits and hurting businesses.

Supporters say the internet is a crucial space to protect because it’s intertwined with everyday life, from official government statements, to online shopping and dating and more.

The case is Domino’s v. Robles and the Supreme Court will determine whether or not it will hear the petition when returning from summer recess.

Call us with your questions at 866-893-5722 or comment below.

With guest host Libby Denkmann

Guests:

Minh Vu, attorney and partner at Seyfarth Shaw; she leads the firm’s ADA Title III Specialty Practice Team and specializes in legal obligations of places of public accommodation

Curt Decker, executive director of the National Disability Rights Network, a nonprofit membership and advocacy organization in Washington D.C.

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