Say hello to the new shopping assistant at your local Lowe’s: a robot. The home improvement chain, which recently acquired Orchard Supply Hardware, will begin rolling out OSHbots in some California stores in late November.
The the white 5-foot tall robotic shopping assistants will greet customers, ask if they need help and guide them to a product in either English or Spanish (more languages coming soon). In addition to language processing technology, the OSHbots are also equipped with two large video screens and a 3-D scanner for price checks. Lowe’s argues these robots will be solving a problem and marrying the best of e-commerce shopping convenience to a brick-and-mortar store.
Will consumers go for this, or could it be supremely creepy? Could this lead to a jolt of commerce for big box stores? And will this displace entry level jobs for humans?
Guest:
Richard Feinberg, consumer psychologist in the Department of Consumer Science at Purdue University
Lawrence Mishel, president of Economic Policy Institute, a nonprofit think tank that focuses on economic issues. He is also a labor market economist.